Associate Manager, Mobile Tour Outreach

Website StoryCorps StoryCorps

Listening is an act of Love.

About StoryCorps:
StoryCorps was founded in 2003 with a mission to preserve and share humanity’s stories in order to build connections between people and create a more just and compassionate world. Over the past 14 years, we have provided an estimated 400,000 people from across the U.S. with powerful opportunities to record interviews about their lives, pass wisdom from one generation to the next, and leave a legacy for future generations in our archive at the Library of Congress. Select interviews are edited for weekly broadcast on NPR’s Morning Edition and/or inclusion in our animations and podcasts. Together, these reach a broad national audience of tens-of-millions on public and digital media. All StoryCorps activities, from the delivery of our interview service, to our archive, to the creation and distribution of our produced content, are carried out with an unwavering commitment to excellence and the inclusion of underrepresented populations. Over the years, we have partnered with thousands of community organization from across the country to provide our interview service to their constituents. By collection, preserving, and broadly disseminating authentic voices from diverse participants across the U.S., StoryCorps promotes a deeper understanding – both historic and contemporary – of the many communities that constitute our nation. Our work has been widely recognized with several George Foster Peabody Awards, A MacArthur Award for Creative and Effective Institutions, the 2015 TED Prize, and a 2016 Emmy award for our animation, “Traffic Stop.”

Position Overview:
The Associate Manager, Mobile Tour Outreach is a key member of StoryCorps’ Mobile Department, which oversees the operations of our MobileBooths and Mobile Tour. Our MobileBooths are recording studios housed in Airstream trailers; they operate year-round, making 4-6-week tour stops in towns and cities across the country, partnering with local public radio stations or other host partners during each tour stop. The Associate Manager is based in StoryCorps’ Brooklyn headquarters and performs a number of tasks to support the Mobile Tour’s outreach to diverse communities.

Effective, systematized outreach is integral to the achievement of StoryCorps and the Mobile Department’s participant diversity goals; the ideal candidate will have solid skills and experience in researching, planning, and executing community outreach and engagement.  Strong logistical skills and multi-tasking abilities are required.

The Associate Manager, Mobile Tour Outreach reports to the Associate Director, Mobile Tour. The Associate Manager sets weekly outreach priorities and manages the day-to-day activities of the outreach team. There are three Mobile Facilitators; at any given time, 2 are working on the road, and 1 is working in the office, and they rotate on and off the road, typically working for about a month each time they are working in the office, providing administrative support for Mobile Tour outreach and reservations. The Associate Manager also hires, trains, and supervises two part-time Mobile interns.

Essential Duties and Responsibilities:
Train new Facilitators on Mobile Tour specific office tasks including but not limited to outreach strategies, our reservation system, and participant engagement.

Manage day-to-day outreach priorities of Mobile Facilitators while in Brooklyn office (one Facilitator at a time, through a rotation of 3 Facilitator positions)

Hire, train, and supervise Mobile interns

Manage community engagement strategies and oversee all community outreach relationships with the Mobile Department, securing maximum participation by diverse communities in line with funder goals

Create and manage appointment reservations for outreach partners and the general public; oversee cancellations, wait lists, and systematic rollout of appointments in collaboration with Public Information

Assess existing Mobile outreach strategies, perform research, and recommend effective outreach methods in the Mobile Department, emphasizing our target participant demographic groups (e.g., African Americans and Latinos)

Collaborate with StoryCorps’ Marketing & Communications Department to strategize effective methods and timelines for executing Mobile-related marketing and communications activities to increase participation from diverse audiences (e.g., sending press releases, distributing marketing materials, etc.)

Collaborate with the Associate Director, Mobile Tour in planning and executing logistics for advance trips and community meetings for each Mobile stop

Plan, coordinate, and secure field recording days with strategically chosen outreach partners; maintain clear lines of communication with community partner and ensure feasibility of location and number of participants for the recording day

Create and manage weekly outreach reports outlining partnership progress and highlighting diversity targets and goals

Attend interdepartmental meetings to ensure collaboration and coordination of outreach strategies between departments

Coordinate with Production Department to ensure appointment times are available for production interviews in each city on the Mobile tour

Liaise between outreach partners and the Recording & Archive Department to set up archive partnerships

Oversee Mobile Department social media; guide the creation of an  editorial calendar and coordinate posts. supervise outreach team’s external communications

Maintain inventory of StoryCorps collateral and promotional materials (printed materials, CDs, buttons, etc.); work with Development team to ensure ample inventory at all times

In coordination with the Associate Director, Mobile, develop StoryCorps App-related training tools and resources that will be shared with outreach partners to encourage their continued relationship with StoryCorps

Help develop and implement, in collaboration with Mobile team, an outreach partner workshop focusing on using the StoryCorps App to create community-based recording and archive projects

Perform other duties to support the Mobile Department and StoryCorps’ outreach efforts, as assigned

Knowledge, Skills, and Qualifications:  

College degree, or high school diploma/equivalency plus at least 3 years of work experience in outreach and community engagement

Minimum 2 years’ experience working within diverse communities, including but not limited to conducting outreach on the ground

Excellent interpersonal, written/verbal communication, and public speaking skills

Ability to be flexible and adaptable to a fast-paced, growing, changing organization

Solid multi-tasking, planning, and logistical skills and attention to detail

Strong problem-solving and research skills

Strong conflict negotiation and collaborative skills

Ability to work independently as well as part of team

Working knowledge of Microsoft Office and web-mail

Cultural competence/humility and the ability to work successfully with diverse groups of people

Strongly Preferred:
Experience providing staff supervision and evaluation

Ability to communicate clearly in Spanish and English, both orally and in writing

Proficiency on a Mac platform


To apply, please send your cover letter and resume to and include your last name and the position title in the subject line: for example, “Jones – Temporary Manager, Contracts & Business Operations” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past.

StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.

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